Frequently Asked Questions


How long does shipping take?

Transit times depend on your state and postal code. It could take anywhere from 2 business days to 6 business days. Please refer to Shipping Questions for more information.

What couriers do you use?

We use FedEx and UPS to ship our parcels.

My tracking still says "Label Created", what do I do?

Our warehouse dispatches orders from Sunday to Friday. Orders dispatched on Sundays or holidays will be collected by the couriers on the subsequent business day.

The tracking information might display "Label Created, waiting for pick up" until the couriers retrieve the order and initiate processing at their facilities.

My tracking shows there has been a "Delay", what do I do?

Balloonatex understands that shipping delays can be frustrating for customers. It's important to note that while we strive to provide a seamless shopping experience, there are certain factors beyond our control that can lead to delays in the delivery of orders.

Various factors can contribute to shipping delays. Some common causes include:

  1. Weather Conditions: Adverse weather such as storms, heavy snowfall, or hurricanes can disrupt transportation networks and lead to delays in shipments.
  2. Logistical Issues: Problems in sorting, routing, or transporting goods within the shipping network can result in delays.
  3. High Volume of Orders: During peak seasons or holidays, a surge in orders can overwhelm shipping carriers and cause delays in processing and delivery.
  4. Customs Clearance: International shipments often require customs clearance, which can be a time-consuming process leading to delays.
  5. Incorrect Addresses: Inaccurate or incomplete recipient addresses can lead to failed delivery attempts and subsequent delays.
  6. Transportation Breakdowns: Mechanical failures, accidents, or breakdowns in transportation vehicles can cause delays in transit.
  7. Labor Strikes: Strikes or labor disputes involving shipping carriers or customs personnel can disrupt the normal flow of shipments.
  8. Supplier Issues: Delays in obtaining necessary materials or products from suppliers can impact the manufacturing and shipping process.
  9. Regulatory Changes: Changes in regulations related to shipping, customs, or international trade can lead to unexpected delays.
  10. Public Health Emergencies: Events such as pandemics can lead to disruptions in supply chains, reduced workforce, and transportation restrictions, resulting in shipping delays.
  11. Geopolitical Events: Political tensions, conflicts, or geopolitical events can affect trade routes and lead to delays in shipping.
  12. Natural Disasters: Earthquakes, tsunamis, and other natural disasters can damage infrastructure and disrupt transportation systems, causing delays.

We want to assure our valued customers that we are committed to transparency and will always provide timely updates and assistance to resolve any issues that may arise during the shipping process. Your satisfaction is our priority, and we appreciate your understanding and patience in situations where delays occur.

My order was shipped and already has a tracking, is it too late to make changes?

Our collaborative efforts between the warehouse team and shipping department are dedicated to expediting the shipment of your order promptly. Once an order has undergone processing, shipping, and is assigned a tracking number, it enters a stage where modifications or cancellations are regrettably not feasible.

This is primarily due to the comprehensive packaging and consolidation process, wherein your order is combined with a substantial volume of other orders on a pallet destined for the courier's distribution center. We appreciate your understanding of these logistics intricacies as we prioritize efficient and organized delivery processes.

Latex Balloons

Do the balloons arrive inflated?

We DO NOT ship the balloons inflated.

As an online latex balloon wholesaler, we dispatch all balloons in an un-inflated, flat state. We cordially invite you to initiate an order by registering an account, selecting desired items to add to your cart, and proceeding through the checkout process.

Latex Balloons & the environment

Here are some lesser-known facts about latex balloons:

  1. These balloons are crafted from natural latex derived from rubber trees, distinct from plastic-based variations. Although alternative balloon types are manufactured from plastic or other materials, the color pigments are sourced naturally.
  2. Latex balloons hold a remarkable quality of being fully biodegradable. Thanks to their composition of botanical latex from trees, they disintegrate similarly to other organic matter like leaves and grass.
  3. Rubber trees are strategically cultivated alongside other trees such as cacao, providing farmers with multiple income streams. The presence of rubber trees acts as a safeguard for cacao trees, fostering a mutually beneficial relationship.
  4. The cultivation of rubber trees is characterized by sustainability, especially when integrated within a diverse ecological setting or agricultural environment.
  5. Thriving in rainforests, rubber trees exhibit a lifespan of up to 40 years. Given their substantial economic significance for the local inhabitants of their growth regions, these trees remain untouched, thus aiding in the preservation of these regions against deforestation.

Why do some latex balloon colors look different in person?

Factors Contributing to Variations in Color Perception:

  1. Achieving picture-perfect color representation in images can be intricate. This complexity arises from the inherent characteristics of fully inflated balloons, characterized by their reflective and sometimes translucent surfaces.
  2. The lighting conditions under which inflated balloons are observed play a pivotal role in perceived color. Discrepancies emerge between outdoor and indoor settings, warm versus cool indoor lighting, and even fluorescent illumination. It is pertinent to note that the original image capture lighting might significantly differ from the context in which the balloons are showcased.
  3. Uninflated balloons exhibit distinct color perceptions. Notably, dark purple or navy blue balloons may appear black when not inflated.
  4. Similarly, underinflated balloons introduce color nuances. Purposeful underinflation, as seen in balloon sculpting, can alter and deepen balloon tones. A balloon's true color manifests only when fully inflated to its designated size.
  5. Varied balloon brands evoke conspicuous disparities in color and tone. Transitioning between brands or employing multiple brands concurrently can accentuate color differentials. For example, a shade of fuscia might not precisely correspond across disparate brands.
  6. Diverse balloon finishes further contribute to color distinctions. Contrasts become evident when comparing identical colors in different finishes: standard balloons with minimal translucency, "crystal" or "diamond" balloons with heightened transparency, metallic balloons, neon balloons, and more. The same hue across these finishes, like orange, assumes remarkably different shades.